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Absolutely maddening a brand new line like this wasn’t made level-boarding for the sake of some penny pinching.
Cheap to do as you design and expensive to retrofit in after.
“the pensioner said the step was 12-14 inches high” wtf? Any inches high is just removedty design.
It took a lot of campaigning by disabilities rights groups to get what accessibility there is on the Elizabeth line. https://www.transportforall.org.uk/news/disabled-campaigners-are-to-thank-for-accessibility-on-the-elizabeth-line/
Imagine spending £19billion on a project and argueing over £33million to make it more accessible.