lol.
Just search for Purism customer support experiences.
I’m honestly amazed there hasn’t been a fraud, or some other consumer protection type criminal investigation.
All that baggage, and their hardware is also laughably outdated and overpriced.
Which is unfortunate, because the concept is amazing and clearly there’s a sizable market for it.
Here is an example of just ONE flavor of Purism customer experiences:
Announce current gen hardware and current pricing.
Customer pays
Customer receives hardware 5 years later, after being told approx. 362 times that cancellation refunds are down, or unable to be processed.
Customer tries to immediately return the 5 year old laptop that was just delivered and is told “No Returns”
There are other variations that you can read about on various forums.
I don’t think they’re making a moral argument, but pointing out the reality of the situation as it stands.
This is a problem that can only be fixed through legislation and aggressive enforcement backed by large punitive actions.
Until that happens, it’s better to acknowledge and understand the reality of the situation, than to believe that a morally righteous condemnation will somehow unmake that reality.
It sucks. I agree with your philosophical stance, except for the payment for personal data, as I’d prefer a complete opt-out. However, none of that changes where we’re at right now.